Overview

The ER Management Suites provides an integrated view of you organisations use of time. Positioned as a low cost horizontal suite that has 100% of the 'core' features and 80% of the 'nice-to-have' features contained in expensive vertical applications. The product integrates the key areas of Incident Management, Project Management, To-Do/Task Lists and Client Management for local and remote workers. ER Management Suite is web based, supports mobile technologies and is integrated with a core set of applications providing time, calendar, buddies, knowledge and messaging features.	Click here to view larger image
The Applications The ER Management suite is broken into the following eight applications: Time Management, Incident, Project, To-do/Task, Client, Knowledge Center and Message Center. The suite provides a unified interface into all applications for both internal users or external users over the Internet or via mobile technologies. For example staff can use their PDA to enter job informaion and flick between tickets, project tasks and To-do tasks. The integration between applications enables additional valuable information to be created in real-time. Presence information, service views and time views of customers and staff are automatically generated. Cross application reporting and KPI indicators present real-time data to management.
A Service View of Staff and Customers ER Management Suite provides a services view of staff or customers. For example, the following figure shows a department overview. Each tabs show any services (i.e. Incidents/Projects/Tasks) raised against the department. The first tab shows a list of department employees. The department employees can also be drilled into to obtain a similar overview for that particular employee.
A Time View of Staff ER Management Suite provides a time view of staff. This is the complementary view to the services view. When time is tracked using the ER Management Suite both the time and service views of staff and customers is created. The following figure shows a staff members time report for a particular week. Entries include time from all services (i.e. Incidents/Projects/Tasks) worked upon by the staff member. The total time and billable time are shown in the lower right hand corner.