Privacy Statement
The terms "we", "our" and "us" refers to East River Software Pty Ltd.
Your privacy is important to us. This statement discloses the information practices for
East River Software Web sites, including what type of information is gathered and tracked,
how the information is used, and with whom the information is shared.
In general, you can visit East River Software on the Internet without telling us who you are
and without giving any personal information about yourself.
There are times, however, when we may need information from you or you may choose to give
us your personal information. For example, you may want to give us information, such as your
name and e-mail address, to correspond with you, to process an order, or to provide you with
a subscription. You may give us your credit card details to buy something from us or a
description of your education and work experience in response to a job opening. We will make
every effort to let you know how we will use such information before we collect it from you.
The following paragraphs describe in more detail what information iscollected and how we
may use your personal information and with whom we may share it. For example, if you order
a product from a East River Software Web site, your information will be handled as described
in such paragraphs as Fulfilling Your Request and Marketing Use.
Fulfilling Your Request
If you request something from our Web site, such as a product or service, a callback,
or marketing materials, we will use the information you provide to fulfill your request.
To help us do this, we may need to share your information with others. For instance,
financial institutions, shipping companies, postal or government authorities
(e.g. Customs authorities) involved in fulfillment. Your information will not be
shared with other organisations not involved in fulfilling your request.
However, we retain the right to contact you as part of our customer
satisfaction surveys or for market research purposes.
This may be by us or by an organization on our behalf.
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Marketing
The information you provide to East River Software on certain East River Software Web
sites may also be used by East River Software and selected third parties for marketing purposes.
Before we use it, however, we will offer you the opportunity to choose whether or not to have
your information used in this way.
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Recruitment
In connection with a job application or inquiry, whether advertised on a East River Software
Web site or otherwise, you may provide us with information about yourself, such as a resume
or curriculum vitae. We may use this information throughout East River Software and any
recuritemnt oranganization acting on our behalf for the purpose of employment consideration
or your inquiry.
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Use of Third Party Organizations
In some cases East River Software uses third party organizations to collect, use, analyse and
otherwise process information on its behalf. It is East River Software practice to require such
organizations to handle information in a manner that is consistent with our policies.
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Partner Program
If you are a member of the East River Software Partner Program you may visit an East River Software
Web site that is intended specifically for East River Software Partners. We may use information
provided on that site to administer, support and develop our business relationship with you,
the organization you represent or East River Software customers or prospects that you have a
relationship with (subject to any confidentiality obligations that may exist)
We may also contact you as part of customer satisfaction surveys or for market research purposes.
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Customer Portal
If you are a East River Software customer with an active subscription, you may visit an
East River Software Web site that is intended specifically for active customers. We may use
information collect and provided by you on that site to administer, support and develop our
relationship with you or the organization you represent (subject to any confidentiality
obligations that may exist). We may also contact you as part of customer satisfaction surveys
or for market research purposes.
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Public Forums
If you participate in a East River Software discussion forum or chat room, you should be
aware that the information you provide there will be made broadly available to others,
potentially inside or outside the East River Software and its Web site, who have access to
that discussion forum or chat room. Also, please recognise that individual forums and
chat rooms may have additional rules and conditions. Each participant's opinion on a forum
or chat room is his or her own and should not be considered as reflecting the opinion of
East River Software.
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Information Security and Quality
We intend to protect your personal information and to maintain its quality. We implement
appropriate measures and processes, such as using encryption when transmitting certain
sensitive information, to help us to keep your information secure and to maintain its quality.
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Supplementing Information
From time to time we may supplement information you give us via our Web site
with information from other sources. This is to help us maintain the accuracy of the
information we collect and to help us provide a better service.
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Mergers and Acquisitions
Circumstances may arise where, East River Software decides to sell, buy, merge or reorganise
its business for strategic or other business reasons. In such a situation we may disclose
your information to prospective or actual purchasers; or to organizations invloved in assisting
us for these reasons. It is East River Software will make every effort to seek appropriate assurances
from those organizations that the information is protected in these types of transactions.
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Information Collected
We collect non-identifiable information from visits to our Web sites to help us better
understand our customers with the goal of providing better service. Technologies
used in collecting this information include, but is not limited to:
- Web site logs - These logs collect your domain name, IP address, the date and time
of your visit, the pages accessed, documents downloaded, the previous site visited and
the type of browser used. This information is not used in anyway to identify you.
- Session Information - Some information is collected during your interaction
with various parts of our web site. This information is collected to provide a better
experience and is lost within 20 minutes of your interaction ending.
- Cookies - We use "cookies" as a fundamental part of our interaction with you.
The purpose is to provide you with a better experience creating a more effective web site.
A "cookie" is a small text file placed on your computer by our web page, so that it can be
retrieved at a later time by the same or a different web page from our Web site.
Cookies are used by most web sites and you can choose if and how a cookie will be accepted
by configuring your preferences and options in your web browser.
Some functions of this Web site may not work correctly if you disable cookies.
- E-Mail - Information you provide to us in an e-mail (including information
provided through the Contact Us Form) will be preserved if we believe that we have a legal
requirement to do so. Your e-mail message content may be monitored by our staff for
security issues including where e-mail abuse is suspected; our response to you may be
monitored for quality assurance issues.
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Disclosures Required By Law
Please be aware that in certain circumstances, it is possible that personal information may
be subject to disclosure pursuant to judicial or other government subpoenas, warrants,
or orders.
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Third Party Web sites
East River Software Web sites may contain links to other Web sites. East River Software is not
responsible for the privacy practices or the content of those other Web sites.
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Acceptance and Changes
You acknowledge and accept that your use of East River Software Web sites indicates your
acceptance of the Terms of Use and the Privacy Statement.
This is the current Privacy Statement. It replaces any other Privacy Statement for East
River Software Web sites published to date. We may at any time vary the Privacy Statement
by publishing the varied Privacy Statement on our Web site(s). You accept that by doing this,
we have provided you with sufficient notice of the variation.
In some cases, specific East River Software Web sites may contain other notices about their
use and the information practices applicable to those sites.
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Privacy Questions
If you have a question about this statement or the handling of your information, you can send
an email to the East River Software Web site coordinator through our
Contact Us page. We will endeavor to respond within an appropriate timeframe.
Before East River Software is able to provide you with any information or correct any
inaccuracies, we may ask you to verify your identity and to provide other details to help
us to respond to your request.
This Web site is maintained by East River Software Pty Ltd.
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